The 15-Minute Guide to Process Management

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I can be reasonably confident when I say that all of us have, at some time in our managerial career, been guilty of being parochial, or blinkered, when making changes within our immediate work environment.  By parochial I mean without due regard for the impact the change might have on one or more of the many processes and sub-processes which facilitate the flow of goods or services through our business from beginning to end. This effect is also compounded by non-communication of that change to the stakeholders of the relevant process or processes.

This opening paragraph hides several mystery items and questions, the unravelling of which are important features of the quest for process management. What is a process? What are stakeholders? Why Process Management? What does a process look like? How can we control the influences on our processes? Where does a process begin and end? ….and Which processes do we chose to improve?

In this short guide we will explore how to address some of the questions raised above to give us a firm basis on which to develop a culture of continuous improvement based on sound process management principles and an inclusive environment where everyone’s contribution is welcomed.

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Description

  1. INTRODUCTION.. 1
  2. PROCESS IN A BUSINESS ENVIRONMENT. 2
  3. WHAT IS A PROCESS?. 3
  4. PROCESS AND SYSTEM.. 6
  5. STAKEHOLDERS. 6
  6. WHY PROCESS MANAGEMENT?. 8
  7. A PRACTICAL PATH TO PROCESS MANAGEMENT. 9
7.1      STAGE 1 THE FRAMEWORK. 9
7.2      STAGE 2 DEFINE THE PROCESS. 17
7.3      STAGE 3 STANDARDISATION.. 24
7.4      STAGE 4 STREAMLINING.. 25
7.5      STAGE 5 CONTINUOUS PROCESS IMPROVEMENT   CYCLE  27
  1. ABOUT THE AUTHOR.. 31

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