The 15-Minute Guide to Problem Solving Techniques for the Workplace

£2.97£6.97

INTRODUCTION
In the workplace, strong problem solving skills are required not only for managers but also for employees involved in operational teams. On many occasions the resolution of a problem requires the collaboration of different teams within the same organisation and of people at any level.

Effective problem solving is also one of the key attributes of successful leaders. Understanding the positive impact of employee problem solving increases workplace productivity, and the identification of basic steps in the problem-solving process helps employees manage problems efficiently when they do arise.

In this illustrated guide we show you commonly used techniques for solving problems in the workplace that are easy to understand, and use, along with practical examples. Also included are some problem prevention techniques.

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Description

CONTENTS

1. INTRODUCTION
2. SUMMARY
3. PROBLEM SOLVING TECHNIQUES
4. THE 8D MODEL
5. THE A3 METHOD
6. CATWOE
7. BRAINSTORMING
8. CAUSE AND EFFECT DIAGRAMS
9. THE 5 WHY’S
10. PARETO ANALYSIS
11. HISTOGRAMS AND MEASLES CHARTS
12. CHECK SHEETS
13. RUN CHARTS
14. CONTROL CHARTS
15. CONTROL PLANS
16. THE COST OF QUALITY
17. SUMMARY
18. ABOUT THE AUTHOR
19. REFERENCES

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